FAQ

Ordering

How do I place an order?

Add products to your cart and check out securely with Visa, Mastercard, or other available payment methods.

Can I change or cancel my order?

Contact us as soon as possible via our Contact page. If your order has not yet shipped, we will do our best to change or cancel it.

Shipping

How long does delivery take?

Orders are delivered across the UAE, typically within 1–4 business days depending on your emirate.

Do you ship outside the UAE?

Currently we focus on the UAE. Our products are also available on Noon and Amazon in the GCC.

Returns

What is your return policy?

If something is not right, contact us and we will arrange a hassle-free return or replacement in line with our Returns & Refunds policy.

Products

Are your products original SARAOONT items?

Yes — every item is sold under the SARAOONT brand and quality-checked before dispatch.

Still have questions?

Reach us any time through the Contact page and we will get back to you quickly.